IT Site Support Engineer
ISSE_4312159624
Posted: 10/09/2025
- Bournemouth, England, United Kingdom (Hybrid)
- Contract
IT Support Engineer – Contract | Bournemouth
Contract | Full-time
Are you an experienced IT Support professional ready to take on a new challenge in a global, fast-paced environment? We’re looking for a Second-Line Support Engineer to join a well-established technical support team based in Bournemouth.
In this role, you’ll be providing remote second-tier IT support to end users - troubleshooting issues, restoring service, and identifying opportunities to improve processes and system performance.
What you’ll be doing
- Investigating and resolving user issues, recommending system or process improvements where possible
- Escalating complex problems and ensuring they’re handled efficiently
- Adhering to established IT standards, policies, and SLAs
- Delivering training or guidance to end-users and junior team members
- Maintaining up-to-date knowledge of the tools, technologies, and procedures used in a dynamic IT environment
- Occasionally supporting out-of-hours operations, in line with local regulations
What we’re looking for
- Degree in Computer Science, IT, or a related field (or equivalent experience)
- Proven experience supporting Microsoft operating systems, Office applications, and email platforms
- Working knowledge of Microsoft server, workstation, and networking technologies
- Understanding of industry standards around system and network administration
- Excellent communication skills and a proactive, problem-solving mindset
Details
- Location: Bournemouth (office-based)
- Contract: Full-time contract
- Competitive rate
Nia Mishra
Candidate Consultant
