Customer Service Manager - Animal Health

Key Responsibilities:

• Lead and mentor a team of customer service representatives, providing guidance, support, and training as needed.
• Oversee all aspects of customer service operations, including order processing, inquiries, complaints, and returns, ensuring timely and accurate resolution.
• Develop and implement customer service policies, procedures, and standards to optimize efficiency and enhance customer satisfaction.
• Collaborate closely with sales, marketing, and supply chain teams to address customer needs, resolve issues, and drive continuous improvement.
• Monitor key performance indicators (KPIs) and metrics to track performance, identify trends, and implement strategies for improvement.
• Serve as the primary point of contact for escalated customer issues, working collaboratively with internal teams to achieve timely resolution.
• Stay informed about industry trends, market dynamics, and competitor activities to inform strategic decision-making and identify growth opportunities.

Qualifications:

• Bachelor's degree in business, marketing, or related field; advanced degree or relevant certifications preferred.
• 5+ years of experience in customer service or related roles, with at least 2 years in a managerial or leadership position.
• Experience in the animal health or pharmaceutical industry is highly desirable.
• Strong leadership and management skills, with the ability to inspire and motivate a team to achieve goals and deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.
• Strategic thinking and problem-solving abilities, with a focus on driving results and continuous improvement.
• Proven track record of developing and implementing customer service strategies and initiatives that drive customer satisfaction and loyalty.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive healthcare benefits package
• Opportunities for professional development and career advancement
• Flexible work environment with remote work options
• Vibrant company culture with a focus on collaboration and innovation

Location: This position is based in Sydney, Australia.

How to Apply: If you're a customer service leader who is passionate about animals and enjoys working in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role to mgunn@i-pharmconsulting.com

Join us in improving animal health globally and shaping the future of animal pharmaceuticals!