Field Service Engineer

  • Melbourne, Victoria
  • Contract

Field Service Engineer

Contract position, full time hours.

This role will perform direct service activities on medical aesthetic products on field, providing a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

As a market leader in medical aesthetics, there is no better time to join as this company grows their global team.

This company has been developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners, for over two decades. With the aesthetic industry's most comprehensive product portfolio, their offerings span several categories including skin revitalisation, body contouring, hair removal, and woman's health. They are committed to building and strengthening our unmatched global footprint, with employees across the globe. None of this would be possible without the talent and passion of the employees.

Based in Melbourne, Victoria


  • Install instruments at customer sites.
  • Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies within KPIs
  • Provide instrument and sample preparation training to customers.
  • Provide emergency service and repairs and Preventative Maintenance as requested by customers.
  • Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
  • Maintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Provide on-site technical support for workshops and/or shows
  • Other duties and responsibilities as directed by supervisor
  • Provide technical support and business guidance remotely through call centre on non-scheduled service days.
  • Promote service agreements to customers.
  • Maintenance and accuracy of assigned inventory.
  • Continually develop, exercise and maintain excellent customer relations skills
  • Continually develop company and product Knowledge
  • Special assignments and administrative duties as directed by Field Service Manager or designate.
  • Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition


  • Associate's degree in relative field/area
  • Electronics or equivalent experience preferred
  • 2-3 years related field service experience in troubleshooting medical electronics equipment
  • Technically oriented with hands on Laser technical experience preferred


i-Pharm Consulting is a specialist Recruitment Company servicing the global Life Sciences industry. We provide both permanent and contract staff to a wide range of Pharmaceutical, Medical Device, Biotechnology and Contract Research Organisations (CROs). i-Pharm has specific expertise in Clinical Research, Sales & Marketing, Medical Affairs, Regulatory Affairs, Pharmacovigilance, Quality Assurance, Supply Chain & Logistics and Bioinformatics.


If you would like to discuss this vacancy further, please call call Recruitment Consultant Gemma on 02 8310 5852 or email
If this role is not suitable, Gemma is also available to discuss other possible positions or answer any general questions regarding your career and the current market.

Gemma Weir Consultant

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