Location: Sydney, Australia (Hybrid: Work from Home and Office in City Fringe)
Company Overview:
Our client is a leading clinical research organisation with a strong presence across New Zealand and Australia. They are committed to advancing healthcare through innovative research, and they are looking for a passionate and detail-oriented Participant Engagement Specialist to join their dynamic team.
Role Purpose:
You will play a crucial role in the recruitment and retention of study participants across various sites in New Zealand and Australia. You will be responsible for pre-screening potential participants, ensuring accurate data management, and collaborating with internal teams to meet study targets.
Key Responsibilities:
- Pre-screen potential study participants via email and phone.
- Work collaboratively to achieve individual and group screening targets.
- Support efficient business administration and maintain accuracy in databases.
- Communicate effectively with managers and colleagues to deliver study targets.
- Provide exceptional customer service to minimise dropouts and ensure participant retention.
- Understand study protocols and timelines to effectively communicate trial information.
Core Competencies:
- Written Communication: Ability to draft clear and concise documents and emails.
- Oral Communication: Fluent, coherent, and confident communication skills, adaptable to different audiences.
- Results Focus: Sets and achieves challenging goals, identifies opportunities for improvement.
- Concern for Quality and Standards: Maintains detailed records, ensures privacy and confidentiality.
Qualifications & Experience:
- Essential: Bachelor's degree in science or a health-related discipline.
- Experience: Minimum 2 years of customer service experience.
- Desirable: Previous experience in the clinical research sector.
Knowledge & Skills:
- Essential: Strong knowledge of medical terminology, excellent numerical, written, and oral communication skills, and proficiency in Microsoft Office.
- Desirable: Experience with Clinical Trial Management Systems (CTMS), knowledge of local regulatory requirements, and ICH/GCP guidelines.
Why Join?
This is an exciting opportunity to contribute to meaningful clinical research projects in a supportive and innovative environment. Our client values the importance of work-life balance, offering a hybrid working model and opportunities for professional development.
How to Apply:
If you meet the above criteria and are ready to take on a challenging yet rewarding role, we encourage you to apply. Feel free to contact Dana Sarkissian on 02 8310 5842 or dsarkissian@i-pharmconsulting.com
Join our client in making a difference in the world of clinical research!
