Application Consultant
BBBH31986_1694391679
Posted: 11/09/2023
- AU$80000 - AU$85000 PER ANNUM
- Sydney, New South Wales
- Permanent
ROLE SUMMARY:
Main responsibility is to educate, train, and provide on-site guidance and assistance to physicians and hospital personnel on the use of the company's products and services, maximising product efficiency and usage.
Products in the field operate across the following surgical disciplines:
- Neurosurgery
- Spine
- Trauma
- ENT & CMF
- Intraoperative imaging
- Digital OR solutions
This is a hybrid role doing Technical and Clinical work for the company's surgical portfolio.
- The clinical side is spent in theatre helping surgeons, nurses, technicians, and radiographers operate our systems, including training and clinical case support. Typically, you would be working with Neurosurgery, spinal surgery (neuro and ortho) and ENT.
- The technical side is repairing the navigation systems and repairing cone beam CT scanners.
RESPONSIBILITIES:
- Perform system installations.
- Maintain IGS products through preventative maintenance, troubleshooting and repairs Timely and efficient completion of all required documentation (service reports, acceptance protocols etc.)
- Develop and execute an adequate sales strategy together with Area Sales Representative
- Proactively identify accounts that are eligible for software updates and perform installations.
- Perform clinical demonstrations and trials.
- Promote updates/upgrades and service contracts (in cooperation with Customer Service) in line with the predefined account strategy (account planning process)
- Visit all assigned warranty and service contract customers (frequency depending on customer)
- Report and document complaints and product enhancement requests to Product Support Management
- Self-planning, organisation, and implementation of all service activities according to our policies
- Attend necessary IGS training's to ensure adequate qualification Attend meetings and trade shows to demonstrate and promote products and services.
SPECIFIC REQUIREMENTS:
- 1-3 years experience as a Biomedical Engineer
- Working in operating theatre during surgery required
- Police Check and Working with Children Check required.
- Some after hours and weekend work is required.
- Work from home office required.
- WA Driver's License
- Some domestic travel required to support team.
- International travel for training
Gemma Weir
Candidate Consultant
